Step 04 / immediate action board
Act in the right order.
The extent of harm is not yet established. These steps use saved answers and relevant risk tracks, with the initial URL hint only where answers are missing. Containment comes before paperwork.
Containment first
Stop. Do exactly this.
Do not wait for this service to finish processing before calling the official helpline.
Action 01 / official helpline
Call 1930 now
If money moved or financial access may be exposed, contact your bank and the National Cybercrime Financial Helpline promptly. This track alone is not confirmation of loss.
"I want to report financial cyber fraud. My name: [YOUR NAME] My mobile: [YOUR PHONE] Bank: [YOUR BANK NAME] Account number (last 4): [XXXX] Amount deducted: ₹[AMOUNT] Date and time: [DATE & TIME] Transaction / UTR number: [NUMBER] Scammer's UPI ID or account: [IF KNOWN] The money was transferred without my consent."
Call first. Then use this checklist to organise evidence and prepare the response packets.
Action 02 / bank containment
Ask your bank to block exposed payment access
Use a trusted device and verify contact details in your bank's official app, website or on your card. Ask about blocking cards / UPI / online banking and disputing affected transactions. Raksha cannot freeze accounts or guarantee recovery.
SBI1800-11-2211
Open YONO SBI app · Tap Services → My Account → Block ATM / Debit Card · Or: Services → Block Net Banking · Confirm with OTP
Call 1800-11-2211HDFC1800-202-6161
Open HDFC MobileBanking or PayZapp · Tap Cards → Block / Hot-list Card · Or: Request → Suspend Debit Card · For full account block: visit branch or call helpline
Call 1800-202-6161ICICI1860-120-7777
Open iMobile Pay · Tap Services → Block / Unblock ATM-cum-Debit Card · Or: Call 1860-120-7777 → option 2 for blocking
Call 1860-120-7777Axis1860-419-5555
Open Axis Mobile app · Tap Cards → Block Card (temporary or permanent) · Confirm with OTP sent to registered mobile
Call 1860-419-5555PhonePe0804-0408-040
Open PhonePe app · Tap profile icon → Help → Dispute a Transaction · Select the fraudulent transaction · Tap 'Report as Fraud' · Your linked bank account is NOT automatically blocked — call your bank too
Call 0804-0408-040GPay1800-419-0157
Open Google Pay · Tap the transaction → 'Dispute this transaction' · Select 'I didn't make this payment' · Also call your bank — GPay cannot freeze the destination bank account
Call 1800-419-0157Paytm0120-4456-456
Open Paytm app · Tap profile → 24×7 Help → Report Fraud · Or go to: paytm.com → Help → Dispute Transaction
Call 0120-4456-456Action 03 / evidence
Preserve evidence before deleting anything.
Mark each item complete. These checklist actions organise your evidence and do not contact an institution.
This public example is read-only. Create a separate synthetic copy before reviewing facts, saving actions or preparing local packets. Use synthetic details only.
Review confirmed and missing facts next. Packets and routing are SIMULATED, prepared locally and not sent.