Act in the right order.

The extent of harm is not yet established. These steps use saved answers and relevant risk tracks, with the initial URL hint only where answers are missing. Containment comes before paperwork.

Containment first

Stop. Do exactly this.

Do not wait for this service to finish processing before calling the official helpline.

Action 01 / official helpline

Call 1930 now

If money moved or financial access may be exposed, contact your bank and the National Cybercrime Financial Helpline promptly. This track alone is not confirmation of loss.

1930

"I want to report financial cyber fraud. My name: [YOUR NAME] My mobile: [YOUR PHONE] Bank: [YOUR BANK NAME] Account number (last 4): [XXXX] Amount deducted: ₹[AMOUNT] Date and time: [DATE & TIME] Transaction / UTR number: [NUMBER] Scammer's UPI ID or account: [IF KNOWN] The money was transferred without my consent."

Call first. Then use this checklist to organise evidence and prepare the response packets.

Action 02 / bank containment

Ask your bank to block exposed payment access

Use a trusted device and verify contact details in your bank's official app, website or on your card. Ask about blocking cards / UPI / online banking and disputing affected transactions. Raksha cannot freeze accounts or guarantee recovery.

SBI1800-11-2211

Open YONO SBI app · Tap Services → My Account → Block ATM / Debit Card · Or: Services → Block Net Banking · Confirm with OTP

Call 1800-11-2211

HDFC1800-202-6161

Open HDFC MobileBanking or PayZapp · Tap Cards → Block / Hot-list Card · Or: Request → Suspend Debit Card · For full account block: visit branch or call helpline

Call 1800-202-6161

ICICI1860-120-7777

Open iMobile Pay · Tap Services → Block / Unblock ATM-cum-Debit Card · Or: Call 1860-120-7777 → option 2 for blocking

Call 1860-120-7777

Axis1860-419-5555

Open Axis Mobile app · Tap Cards → Block Card (temporary or permanent) · Confirm with OTP sent to registered mobile

Call 1860-419-5555

PhonePe0804-0408-040

Open PhonePe app · Tap profile icon → Help → Dispute a Transaction · Select the fraudulent transaction · Tap 'Report as Fraud' · Your linked bank account is NOT automatically blocked — call your bank too

Call 0804-0408-040

GPay1800-419-0157

Open Google Pay · Tap the transaction → 'Dispute this transaction' · Select 'I didn't make this payment' · Also call your bank — GPay cannot freeze the destination bank account

Call 1800-419-0157

Paytm0120-4456-456

Open Paytm app · Tap profile → 24×7 Help → Report Fraud · Or go to: paytm.com → Help → Dispute Transaction

Call 0120-4456-456

Device and account containment

End remote access before doing more banking.

If screen sharing or remote control may be active, end the session and disconnect the affected device from the internet.
From a different trusted device, contact your bank, change exposed passwords and revoke unknown sessions. Never share an OTP, PIN or recovery code.
Record the suspicious app name and relevant messages without delaying containment. Remove untrusted apps and permissions; seek trusted technical help if access persists.

Action 03 / evidence

Preserve evidence before deleting anything.

Mark each item complete. These checklist actions organise your evidence and do not contact an institution.

This public example is read-only. Create a separate synthetic copy before reviewing facts, saving actions or preparing local packets. Use synthetic details only.

Continue to prepared incident packets

Review confirmed and missing facts next. Packets and routing are SIMULATED, prepared locally and not sent.